Privacy Policy

Who we are

Our website address is: https://lovenotshame.co.uk.

How do we collect your data?

We collect your data in four ways:

  • when you visit our website;
  • when you leave a comment on a blog post;
  • when you contact us through one of our contact forms;
  • and when you sign up for the Love Not Shame email newsletter.

What data do we collect?

When you visit lovenotshame.co.uk

When you visit lovenotshame.co.uk, we will collect your:

  • IP address;
  • violation reports from your browser (for example if something from this website doesn’t load correctly when you click on it, we will receive an anonymous report which ultimately helps us improve the security of our customers without affecting your browsing experience).

When you leave a comment

When you leave a comment on one of our pages or blog posts, we will collect your:

  • name;
  • email address;
  • comment;
  • IP address;
  • browser user agent string.

When you contact us using a contact form

When you contact us via one of our contact forms, we will collect your:

  • name;
  • email address;
  • what your request is about;
  • any comments or messages you include;
  • responses to any of our follow-up messages;
  • proof of your consent under GDPR.

When you sign up for our email newsletter

When you sign up for the Love Not Shame newsletter, we will collect your:

  • name;
  • email address;
  • proof of your consent;
  • IP address.

When you subscribe to our membership community

When you subscribe to our membership community, we collect your:

  • name;
  • email address;
  • address;
  • card details (card number, expiry date, security number);
  • whether or not you agree to the terms and conditions and privacy policy;
  • information about what product you’ve purchased;
  • we also keep a record of your order history and any past payments that you’ve made
  • our third-party processors also collect your: IP address, payment type, internet browser, device type, name, email address, address, card details, details about the product you’ve purchased, purchase history and order history.

How do we use your data?

Depending on whether you leave a comment, get in contact, sign up to our email newsletter or subscribe to our membership community, Love Not Shame uses your data to:

  • add your comment to our website;
  • security and protecting against malicious website traffic (by collecting your IP address);
  • Logging the number of unique visitors to the website and pageviews;
  • receive, reply to and act on any messages you send;
  • send you emails about the latest blog posts and other information you may be interested in (if you have opted in to this service);
  • protect against fraudulent payments;
  • manage your orders;
  • manage your subscriptions;
  • manage your membership of the website;

We do not sell your data or use it for purposes that you haven’t agreed to (e.g. to sell something to you).

How do we store your data?

General

Your data is stored securely on our website, which is regularly backed up to two separate secure servers. Only the site admin (Helen) has access to your data on the website.

The Love Not Shame website, including any personal data stored on it, is hosted on a shared server run by Enix Ltd. trading as EcoHosting, a company incorporated in England and Wales (registration number: 05861377). There may be situations where Enix Ltd accesses the data, including any personal data. Both Love Not Shame and Enix Ltd have agreed to store and process your data in accordance with the GDPR data protection law, and we have formalised this agreement in signed legal document called a DPA (Data Processing Agreement).

When you subscribe to our membership community

When you sign up to our membership community, there are three additional organisations that store your data: SureCart (an ecommerce platform), Mollie (a payment processing provider) and SureMembers (a membership management platform). All three store your data outside of the UK – Mollie is based in the EU and adheres to GDPR, SureCart and SureMembers are both based in the US and work to GDPR principles. You can view their privacy policies here:

How long do we keep your data for?

When you leave a comment

When you leave a comment on lovenotshame.co.uk, the comment and your associated data will be kept on our website indefinitely unless you ask us to take the comment down. To do this, contact us using the privacy contact form. You may also be able to edit or delete the comment yourself if the option is available.

When you contact us using a contact form

When you contact us using one of our contact forms, we will keep your data for the duration of the email conversation. We will delete your data and any messages sent by you as soon as possible once our conversation has ended.

There may be cases where we are required to keep a record of your correspondence with us for legal reasons. In which case we will delete your data as soon as we are legally allowed to do so.

When you sign up for our email newsletter

When you sign up to the Love Not Shame newsletter, we will only store your data for as long as you are an active subscriber. If you tell us you no longer wish to be subscribed — either by clicking ‘unsubscribe’ at the bottom of an email or by contacting us via our privacy contact form — we will remove you instantly from the email list and delete your data from our system within one month (the software we use doesn’t delete your data automatically but we will go through and delete unsubscribed accounts periodically — at least once per month).

You can request for any of your data to be deleted at any time via our privacy contact form.

When you subscribe to our membership community

Love Not Shame will store your data for as long as you are a member and continue to renew your membership. After this time, we will keep data only for as long as is required for statutory purposes (we will keep it for at least one month in case you want to reopen your account and restore its associated data). If you want us to delete your data sooner, please contact us via the privacy contact form to request deletion of data. We cannot delete your data whilst you are an active subscriber because your data is required for your subscription.

Our processors – SureCart, SureMembers and Mollie may keep your details on their systems for longer but all have committed to only keeping data for as long as is legally necessary. You can read their privacy policies here:

Marketing

Love Not Shame does not use your data for any marketing purposes other than to send emails about new blog posts to email subscribers. We don’t pass your data on to other companies for marketing purposes either, and we never sell your data to anyone.

Your data protection rights

Under GDPR, you have the following rights:

The right to access – You have the right to request copies of the personal data that Love Not Shame holds about you.

The right to rectification – You have the right to request that Love Not Shame correct any information about you that you believe is inaccurate. or complete any information about you that you believe is incomplete.

The right to erasure/the right to be forgotten – You have the right to request that Love Not Shame erase your personal data, with certain exemptions and restrictions.

The right to restrict processing – You have the right to request that Love Not Shame restrict the processing of your personal data.

The right to object to processing – You have the right to object to Love Not Shame’s processing of your personal data.

The right to data portability – You have the right to request that Love Not Shame transfer the data that we have collected to another organisation or directly to you.

There is more detailed information about your data rights under GDPR on the ICO website.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our privacy contact form.

Cookies

Love Not Shame uses cookies to improve your experience of our website.

Websites place cookies in your browser to collect information and optimise the user’s experience. For general information about how cookies function, visit allaboutcookies.org.

For more information about the types of cookies we use at Love Not Shame, visit our Cookie Policy.

Links to other websites and embedded content

Pages and blog posts at https://lovenotshame.co.uk sometimes contain links to other websites. We may also occasionally use embedded content (such as videos and images) from other websites. These websites and embedded content may collect data about you, use cookies and embed additional third-party tracking.

This privacy policy doesn’t cover the websites that we link to or embed content from, and Love Not Shame takes no responsibility for their content. Each website should have its own privacy policy.

We will, of course, take care to only post links and embedded content belonging to safe, reputable websites. And if it comes to our attention that a link or piece of embedded content on Love Not Shame doesn’t meet these standards, we will remove it as soon as possible.

Changes to this Privacy Policy

Love Not Shame keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 July 2024.

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