Membership Terms and Conditions

Definitions

  • Community/membership community – the Shame Healing Community
  • Member/community member – someone who has subscribed to the Shame Healing Community
  • Subscription – a monthly or annual payment that entitles members to access the resources on offer in the membership community

Member benefits

By becoming a member of the community, you will have access to:

  • 1 live (online) shame-free, trauma-informed yoga class per month (replay available)
  • 1 live peer support session per month
  • 1 live peer group soul care session per month (if desired)
  • An ever-expanding self-care toolkit containing videos of various lengths from 5-30 minutes, including:
    • Yoga classes
    • Short grounding technique videos
    • Meditations
    • Pranayama (breathwork) videos
    • Teaching videos
    • Journaling prompts
    • Self-compassion tools that have helped me
    • Spiritual meditations (in the Christian contemplative tradition)

The resources you will get may change from time to time but any changes will be in line with the value of the membership so you won’t lose out.

Restrictions

Community membership is not suitable for you if:

  • You’re in a mental health crisis
  • You’re looking for a cheap alternative to therapy
  • You want a quick fix
  • You don’t want to connect with others
  • You don’t want to invest in your healing
  • You have an agenda or motives for joining other than healing from shame
  • You are a perpetrator of abuse or you have perpetrated abuse in the past

Please note, community membership is not, and should never be, a replacement for therapy. It can’t help you with certain things like exploring the root of your issues or supporting you with mental illness. We can’t offer tailored support. Instead it’s designed to work alongside counselling. We recommend seeing a professional, accredited counsellor if you need further support.

Additionally, small group sessions are not the same thing as group counselling but are based on the peer support model. This is where you are supported by someone or a group who are going through something similar to what you’re going through – in this case, shame. Every member of the group supports each other and members move towards healing together.

Payments

Community membership costs £20 a month or £220 a year. This price is subject to change but you will get at least one month’s notice, usually more. Additionally, any price changes won’t come into effect until the end of your billing period, whether that’s annually or monthly.

Credit and debit card payments are accepted through our online payments provider.

Payments will be taken from your account on a recurring basis (either monthly or annually depending on your subscription type) unless you stop the payments via your dashboard. For more information on cancelling your payments, please read the section about cancellations below.

Your membership will start straight away once payment has been received.

In the event of non-payment, your access to the community will cease. It will be reinstated if you pay the required amount.

Cancellations

You can cancel your membership at any time via your dashboard. However, please note, the cancellation won’t come into effect until your next payment is due. This means that if you make a monthly subscription payment on 1st May but cancel your membership on the 15th May, the cancellation won’t come into effect until 31st May, at the end of your billing period. You will have access to your account until the end of the current billing period. The same applies to annual membership.

We don’t offer refunds except in exceptional circumstances.

For any questions or for help with cancelling your subscription, please email subscriptions@lovenotshame.co.uk.

Expected behaviour

By signing up as a member of the community, you are agreeing to:

  • Respect copyright – don’t distribute content without permission and don’t share your login with others
  • Respect the infrastructure – not hacking the website or putting viruses in the system
  • Respect leaders and community members (see below)
  • Keep your login details secure and don’t let anyone else know your password
  • Not take any actions that could harm the community or Love Not Shame’s reputation
  • Not steal from Love Not Shame or take any actions that will harm Love Not Shame’s income or finances

Treating other members/leaders with respect

By signing up as a member of the community, you are agreeing to

  • Honour and respect each other and take a zero-tolerance approach to bullying, harassment, gossiping abusive behaviours and discrimination within the group (for example by refusing to engage in these behaviours and reporting them)
  • Keep everything shared by others confidential
  • Keep the identities of other community members confidential
  • Listen to other community members without judging or comparing them
  • Honour other people’s boundaries – for example if they don’t want to do something, don’t force or pressure them to do it
  • Be aware of your own needs and triggers and take a break if needed
  • Taking active steps not to trigger others – for example, please don’t go into details when sharing about abuse or other trauma
  • Give other people the freedom to make their own choices
  • Only give advice if it’s specifically requested
  • Not share anything offensive, abusive or inappropriate with other group members
  • Be fully present during small group sessions and only using your phone when it’s necessary
  • Use ‘I’ statements when talking about how you feel (for example ‘I feel angry at what you said’ rather than ‘you’re ruining everything’)
  • Any other boundaries/ground rules that your small group agrees are necessary to create a safe environment.

Confidentiality

Your membership of this community and everything that you share will remain confidential. However, there are some cases where we might have to pass on information to another person or organisation:

  • If we believe that there is a risk of serious harm to yourself or someone else. This would be referred to safeguarding and/or the police if required.
  • If we suspect that terrorism, drug trafficking or money laundering is taking place (or is likely to take place). This would involve a police report.
  • If you ask for a referral to be made on your behalf (this will always be done in collaboration with you and with your input.

In all of the above cases, the information will only be shared on a need-to-know basis. Only with the people/agencies that need to know and only the information that’s relevant to the situation will be shared.

Privacy

Your information will be handled securely in accordance with GDPR regulations (UK). Please see the privacy policy for more information.

Our responsibility to you

All leaders in the community are required to sign up to an ethical code of conduct:

  • Autonomy – we recognise that members have their own free will and will never coerce, force or pressure them into doing something. We will actively empower them to make their own choices.
  • Do no harm – we have a zero-tolerance for abuse and harmful behaviours, and we agree to do no harm to community members. We will adhere to safeguarding practices and seek advice when we’re not sure about something.
  • Do good – we will work for the good of the community members and act in their best interests. We will show empathy, non-judgement and unconditional positive regard.
  • Justice – we commit to acting justly as well as creating a safe space for those who have experienced injustice. We recognise the injustices that so many face, caused by racism, homophobia, transphobia, ableism, ageism, anti-Semitism, classism and sexism among other things. We recognise the systems of power and oppression that underpin these injustices.
  • Healthy boundaries – we commit to not overstretching ourselves so that we are able to be fully present when engaging with community members. We will put in place appropriate boundaries to protect our time and energy, which will have a positive knock-on effect on the community members we are working with. This includes being sensitive to our own triggers and offering alternatives to community members when we aren’t able to support them.

Disclaimer

It’s your responsibility to make sure that you’re mentally and physically safe, ready, well and able to take part safely in the practices offered in the community, including, but not limited to, yoga, mindfulness, self-compassion exercises, self-reflection, contemplation and small group sessions. This may involve seeking and following advice from a medical professional, a mental health practitioner, physiotherapist or other professional.

It’s your responsibility to seek and follow medical advice if you are pregnant, injured, in pain or discomfort or have had a recent surgery.

You are responsible for making sure that you don’t push through pain, discomfort, trauma symptoms, overwhelm and any other physical or mental symptoms that may arise when taking part in the practices offered.

Love Not Shame and its associates cannot accept responsibility for any harm caused by you neglecting your responsibilities as listed above.

Any modifications, contraindications or advice offered by Love Not Shame are for information purposes only and don’t constitute medical advice.

This community membership is not intended to replace therapy but used alongside.

Liability

By participating in the membership community, you agree not to hold Love Not Shame liable for any harm, damage or loss of funds. You are agreeing to participate in the community membership at your own risk. We cannot guarantee any specific results from this membership and recommend that you participate alongside your own personal therapy.

Membership termination

We maintain the right to terminate a community member’s membership if the terms and conditions are not met.

By signing up to the community, you are agreeing to abide by these terms and conditions.